Our Commitment to Privacy
BoltByte Hosting is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.
By using our services, you agree to the collection and use of information as described in this policy.
Information We Collect
We collect the following types of information when you use our services:
- Full name and email address (during registration)
- Payment information processed securely via Razorpay
- IP address and browser/device information
- Server usage data and logs
- Support ticket content and communication history
- Billing and invoice records
We do not collect any sensitive personal data such as government IDs, biometric data, or financial account details beyond what is required for payment processing.
How We Use Your Information
The information we collect is used for the following purposes:
- To create and manage your account
- To provide and maintain our hosting services
- To process payments and send invoices
- To respond to support requests and inquiries
- To send service-related notifications and updates
- To detect and prevent fraud or abuse
- To improve our services and infrastructure
We will never sell your personal data to third parties for marketing purposes.
Third-Party Sharing
We may share your information with trusted third parties only when necessary to operate our services:
- Razorpay — for secure payment processing
- Server infrastructure providers — for hosting our platform
- Law enforcement — if required by applicable law or legal process
All third parties we work with are required to handle your data responsibly and in compliance with applicable privacy laws.
Data Retention
We retain your personal data for as long as your account is active or as needed to provide our services. Specifically:
- Account data is retained for the duration of your account's existence
- Billing records are retained for a minimum of 3 years for legal compliance
- Server logs are retained for up to 30 days
- Upon account deletion, personal data is removed within 30 days
Your Rights
You have the following rights regarding your personal data:
- Right to access — request a copy of the data we hold about you
- Right to correction — request correction of inaccurate data
- Right to deletion — request deletion of your personal data
- Right to restrict processing — request we limit how we use your data
- Right to data portability — receive your data in a structured format
To exercise any of these rights, please contact us at support@boltbyte.store.
Cookies
Our websites and billing panel use cookies to enhance your experience. These cookies are used for:
- Keeping you logged in to your account
- Remembering your preferences
- Analyzing site usage to improve performance
You can control cookie settings through your browser. Disabling cookies may affect the functionality of our services.
Data Security
We implement industry-standard security measures to protect your personal information:
- SSL/TLS encryption for all data in transit
- Secure password hashing and storage
- Regular security audits and updates
- Restricted access to personal data within our team
While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: support@boltbyte.store
- Website: boltbyte.store
- Billing: billing.boltbyte.store